Customer Service Information

Honda Pilot / Honda Pilot 2009-2026 Owner's Manual / Information / Customer Service Information

Honda dealership personnel are trained professionals.

They should be able to answer all your questions. If you encounter a problem that your dealership does not solve to your satisfaction, please discuss it with the dealership's service manager or general manager. If you are dissatisfied with the decision made by the dealership's management, contact Honda Customer Services.

U.S. Owners: American Honda Motor Co., Inc.

Honda Automobile Customer Services

Mail Stop 500-2N-7A

1919 Torrance Blvd.

Torrance, CA 90501-2746

Tel: (800) 999-1009

Canadian Owners:

Honda Canada Inc.

Customer Relations

180 Honda Boulevard

Markham, ON

L6C 0H9

Tel: 1-888-9-HONDA-9

Fax: 1-877-939-0909

E-mail: Honda_cr@ch.honda.com

In Puerto Rico and the

U.S. Virgin Islands:

Bella International

P.O. Box 190816

San Juan, PR 00919-0816

Tel: (787) 620-7546

Customer Service Information

When you call or write, please give us the following information:

 - Vehicle Identification Number

Date of purchase

 - Odometer reading of your vehicle

 - Your name, address, and telephone number

 - A detailed description of the problem

 - Name of the dealer who sold the vehicle to you

    See also:

    Starting the Engine
    Models without smart entry system 1. Make sure the parking brake is applied. 2. Check that the shift lever is in , then depress the brake pedal. - Although it is possible to start the vehicle ...

    Charging the Battery
    Disconnect both battery cables to prevent damaging your vehicle's electrical system. Always disconnect the negative (–) cable first, and reconnect it last. Battery WARNING The battery gives ...

    Checking the Battery
    Check the battery condition monthly. Look at the test indicator window and check the terminals for corrosion. If your vehicle's battery is disconnected or goes dead:  - The audio system ...