Customer Service Information

Honda Pilot / Honda Pilot 2009-2025 Owner's Manual / Information / Customer Service Information

Honda dealership personnel are trained professionals.

They should be able to answer all your questions. If you encounter a problem that your dealership does not solve to your satisfaction, please discuss it with the dealership's service manager or general manager. If you are dissatisfied with the decision made by the dealership's management, contact Honda Customer Services.

U.S. Owners: American Honda Motor Co., Inc.

Honda Automobile Customer Services

Mail Stop 500-2N-7A

1919 Torrance Blvd.

Torrance, CA 90501-2746

Tel: (800) 999-1009

Canadian Owners:

Honda Canada Inc.

Customer Relations

180 Honda Boulevard

Markham, ON

L6C 0H9

Tel: 1-888-9-HONDA-9

Fax: 1-877-939-0909

E-mail: Honda_cr@ch.honda.com

In Puerto Rico and the

U.S. Virgin Islands:

Bella International

P.O. Box 190816

San Juan, PR 00919-0816

Tel: (787) 620-7546

Customer Service Information

When you call or write, please give us the following information:

 - Vehicle Identification Number

Date of purchase

 - Odometer reading of your vehicle

 - Your name, address, and telephone number

 - A detailed description of the problem

 - Name of the dealer who sold the vehicle to you

    See also:

    Opening the Hood
    1. Park the vehicle on a level surface, and set the parking brake. 2. Pull the hood release handle under the lower left corner of the dashboard.  - The hood will pop up slightly. 3.Push up ...

    Song By VoiceTM (SBV)
    Use SBV to search for and play music from your HDD or iPod® using voice commands. ■ To enable SBV 1. Press the SETTINGS button. 2. Rotate to select System Settings, then press . 3. Ro ...

    Automatic Transmission
    ● Shift to and depress the brake pedal when starting the engine. Shifting Models without paddle shifter Models with paddle shifter Depress the brake pedal and press the release but ...