Customer Service Information

Honda Crosstour / Honda Crosstour 2010-2024 Owner's Manual / Information / Customer Service Information

Honda dealership personnel are trained professionals.

They should be able to answer all your questions. If you encounter a problem that your dealership does not solve to your satisfaction, please discuss it with the dealership's service manager or general manager. If you are dissatisfied with the decision made by the dealership’s management, contact Honda Customer Services.

U.S. Owners:
American Honda Motor Co., Inc.
Honda Automobile Customer Services
Mail Stop 500-2N-7A
1919 Torrance Blvd.
Torrance, CA 90501-2746
Tel: (800) 999-1009

Canadian Owners:
Honda Canada Inc.
Customer Relations
180 Honda Boulevard
Markham, ON
L6C 0H9
Tel: 1-888-9-HONDA-9
Fax: 1-877-939-0909
E-mail: Honda_cr@ch.honda.com

In Puerto Rico and the U.S. Virgin Islands:> Bella International> P.O. Box 190816> San Juan, PR 00919-0816> Tel: (787) 620-7546

When you call or write, please give us the following information:

• Vehicle Identification Number
• Date of purchase
• Odometer reading of your vehicle
• Your name, address, and telephone number
• A detailed description of the problem
• Name of the dealer who sold the vehicle to you

■Gracenote Music Recognition Service (CDDB)

Music recognition technology and related

Music recognition technology and related data are provided by Gracenote®.

Gracenote is the industry standard in music recognition technology and related content delivery.

For more information, visit www.gracenote.com.

When music is recorded to the HDD from a CD, information such as the recording artist and track name are retrieved from the Gracenote Database and displayed (when available).

Gracenote may not contain information for all albums.

Gracenote is an internet-based music recognition service that allows artist, album, and track information from CDs to display on the HDD.

Gracenote users are allowed 4 free updates a year. More information about Gracenote, its features, and downloads are available at www.honda.com (in U.S.) or www.honda.ca (in Canada).

CD and music-related data from Gracenote, Inc., copyright © 2000 to present Gracenote. Gracenote Software, copyright © 2000 to present Gracenote.

One or more patents owned by Gracenote apply to this product and service. See the Gracenote website for a non-exhaustive list of applicable Gracenote patents.

Gracenote, CDDB, MusicID, MediaVOCS, the Gracenote logo and logotype, and the “Powered by Gracenote” logo are either registered trademarks or trademarks of Gracenote in the United States and/or other countries.

■Gracenote® END USER LICENSE AGREEMENT

This application or device contains software from Gracenote, Inc. of Emeryville, California (“Gracenote”). The software from Gracenote (the “Gracenote Software”) enables this application to perform disc and/or file identification and obtain music- related information, including name, artist, track, and title information (“Gracenote Data”) from online servers or embedded databases (collectively, “Gracenote Servers”) and to perform other functions. You may use Gracenote Data only by means of the intended End-User functions or this application or device.

You agree that you will use Gracenote Data, the Gracenote Software, and Gracenote Servers for your own personal noncommercial use only.

You agree not to assign, copy, transfer, or transmit the Gracenote Software or any Gracenote Data to any third party.

YOU AGREE NOT TO USE OR EXPLOIT GRACENOTE DATA, THE GRACENOTE SOFTWARE, OR GRACENOTE SERVERS, EXCEPT AS EXPRESSLY PERMITTED HEREIN.

You agree that your non-exclusive license to use the Gracenote Data, the Gracenote Software, and Gracenote Servers will terminate if you violate these restrictions. If your license terminates, you agree to cease any and all use of the Gracenote Data, the Gracenote Software, and Gracenote Servers.

Gracenote reserves all rights in Gracenote Data, the Gracenote Software, and the Gracenote Servers, including all ownership rights. Under no circumstances will Gracenote become liable for any payment to you for any information that you provide.

You agree that Gracenote, Inc. may enforce its rights under this Agreement against you directly in its own name.

The Gracenote service uses a unique identifier to track queries for statistical purposes. The purpose of a randomly assigned numeric identifier is to allow the Gracenote service to count queries without knowing anything about who you are. For more information, see the web page for the Gracenote Privacy Policy for the Gracenote service.

The Gracenote Software and each item of Gracenote Data are licensed to you “AS IS.” Gracenote makes no representations or warranties, express or implied, regarding the accuracy of any Gracenote Data from in the Gracenote Servers. Gracenote reserves the right to delete data from the Gracenote Servers or to change data categories for any cause that Gracenote deems sufficient. No warranty is made that the Gracenote Software or Gracenote Servers are errorfree or that functioning of Gracenote Software or Gracenote Servers will be uninterrupted.

Gracenote is not obligated to provide you with new enhanced or additional data types or categories that Gracenote may provide in the future and is free to discontinue its services at any time.

GRACENOTE DISCLAIMS ALL WARRANTIES EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT. GRACENOTE DOES NOT WARRANT THE RESULTS THAT WILL BE OBTAINED BY YOUR USE OF THE GRACENOTE SOFTWARE OR ANY GRACENOTE SERVER. IN NO CASE WILL GRACENOTE BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES OR FOR ANY LOST PROFITS OR LOST REVENUES.

copyright © 2000 to present Gracenote

■Disclaimer of Pandora®

Requirements to access Pandora®

• Latest version of the Pandora app installed on your Android, Blackberry, or iPhone.
• Registered Pandora account (you can create a free account at www.pandora.com <http:// www.pandora.com/> or on your smartphone)
• Connection to the internet via WiFi or cellular data network.

Limitations
• Access to Pandora requires an active internet connection
• Ability to access Pandora through this system is subject to change without notice
• Certain functionality of Pandora service is not available when accessing the service through this system including, but not limited to, creating new stations, deleting stations, emailing current stations, buying songs, viewing additional text information, logging in to Pandora, and adjusting Cell Network Audio Quality.

Pandora internet radio is a music service not affiliated with HONDA. More information is available at http:// www.pandora.com <http:// www.pandora.com/>. Pandora, the Pandora logo, and the Pandora trade dress are trademarks or registered trademarks of Pandora Media, Inc., used with permission.
• Mobile access requires a smartphone with an active data plan. Standard data rates may apply.
• Pandora is only available in the United States.

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